Why Organizations Choose Impact Compliance Training (ICT)

In today’s highly litigious workplace environment, employers need more than “check-the-box” training. ICT’s online course design, documentation standards, and compliance-focused Learning Management System (LMS) are built to help clients demonstrate effective training, maintain all mandatory records, and proactively manage required coursework: critical elements during audits, investigations, and in worst-case situations, litigation.

1) High-Impact, Realistic Training Content

ICT courses feature live-action training scenes with professional actors that depict improper workplace behavior between supervisors and non-supervisors, illustrating consequences ranging from corrective action to termination. ICT offers multiple scene sets: medical, restaurant, construction, and general office environments to improve relevance and learner engagement. Between scenes, legal and subject-matter experts provide clear commentary to reinforce what occurred, why it is improper, and what the learner should do in similar situations.

2) Assessment Design That Strengthens Defensibility

ICT configures courses so learners receive immediate corrective feedback when a question is missed, helping ensure understanding and reducing the risk that a plaintiff’s attorney can point to incorrect answers during discovery and argue the employer failed to train effectively.

3) Policy Integration to Support a “Well-Communicated” Standard

As part of onboarding, ICT strongly encourages clients to embed their organization’s harassment policy directly into the course, along with policy-related questions and a learner acknowledgment. This supports the “well-communicated harassment policy” element, which is commonly associated with establishing an “Affirmative Defense” and reducing exposure to punitive damages.

4) Ongoing Compliance Monitoring and Reporting

ICT provides real-time reporting, such as a Complete Status and Inventory Report, so administrators can manage training requirements across complex compliance inventories. ICT’s audit team reviews client reporting monthly to identify users who have not started assigned training or who have started but not completed within the required timeframes, then returns a highlighted report to the designated client administrator for follow-up.

5) Record Retention that Meets (and Exceeds) Mandated Requirements

Many State jurisdictions mandate retention of harassment and related compliance training records for defined periods (often 1–5 years), including course testing assessment results. ICT’s LMS maintains training history beyond required timeframes and can provide this documentation upon request. A certificate alone typically does not meet recordkeeping requirements when detailed proof of training completion is required.

6) Flexible Delivery Options: ICT LMS or Your LMS (SCORM)

ICT can provide course content in SCORM format to run on a client’s LMS when needed. For organizations using the ICT LMS, ICT can also support HR system integration options, such as SSO or HRIS interfaces, to streamline the user interface and access.

7) Security and Trust Controls (SOC 2)

In an environment rife with phishing, malware, ransomware, and other cyber risks, LMS providers must maintain robust security controls. ICT’s LMS partner (BIS) undergoes annual SOC 2 audits to validate controls for security, availability, processing integrity, confidentiality, and privacy, supporting customer trust and risk management.